🔒 Privacy
Privacy Policy
This policy explains, in plain language, what personal information Africana Café collects when you use our website, why we collect it, and the rights you have under South Africa's Protection of Personal Information Act (POPIA). We've tried to keep this readable rather than burying it in legalese.
Who we are
Africana Café operates restaurants in Cape Town and Johannesburg, South Africa, and this marketing website. For any privacy question, contact our information officer at hello@africanacafe.co.za.
What we collect
We only collect what you choose to give us. Specifically:
- Enquiry & catering forms: your name, email address, phone number, chosen city, and — for catering — your event date, guest count and any details you type into the message field.
- WhatsApp orders: when you tap an order button, we open WhatsApp with a pre-filled message. Anything you then send happens inside WhatsApp and is governed by WhatsApp's own privacy policy, not this one.
- Basic technical data: like most websites, our host may log standard information such as your browser type and approximate region for security and performance.
We do not ask for or store payment card details on this website.
Why we use it
- To respond to your enquiry, quote for catering, or answer a question.
- To take and fulfil orders you place with us via WhatsApp, phone or in person.
- To keep the website secure and working properly.
We use your information only for the purpose you gave it to us.
We do not sell your data
We never sell, rent or trade your personal information. We don't share it with third parties except the service providers strictly needed to run the site and respond to you (for example, our web host and the forms provider that delivers your enquiry to our inbox), and only to the extent they need it to do that job.
Cookies & analytics
This site uses no advertising or third-party tracking cookies. We use your browser's session storage to remember your chosen city and order type while you browse — this stays on your device, is cleared when you close the tab, and is never sent to us. If we add website analytics in future, we will update this policy and, where required, ask for your consent first.
How long we keep it
We keep enquiry and catering messages only as long as needed to help you and to keep reasonable business records, after which we delete them. If you'd like us to delete your information sooner, just ask.
Your rights under POPIA
You have the right to:
- Access — ask what personal information we hold about you.
- Correction — ask us to fix information that is wrong or out of date.
- Deletion — ask us to delete your information where we have no ongoing need to keep it.
- Objection — object to us processing your information, including for any direct marketing.
To exercise any of these, email our information officer at hello@africanacafe.co.za. You also have the right to lodge a complaint with the Information Regulator (South Africa) at inforegulator.org.za.
Changes to this policy
We may update this policy from time to time. The "last updated" date above always reflects the current version.